Privacy Policy

Viswa Sports Arena ("we", "our", or "us") operates the website viswasports.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking. Please read this policy carefully. By using our platform, you agree to the practices described here.

We collect the following personal information when you register or make a booking:

• Identity Information: Name, email address, and mobile number.
• Payment Information: Processed securely through our payment gateway partner. We do not store your card, UPI, or banking details on our servers.
• Booking Information: Turf, date, time slot, and booking status.
• Usage Data: IP address, browser type, pages visited, and time spent on pages (for analytics only).

• To process and confirm your turf bookings.
• To send booking confirmations and reminders via email or SMS.
• To handle refunds and cancellations.
• To improve our services and website performance.
• To comply with legal obligations.

All payments are processed through our PCI-DSS compliant payment gateway partner. We do not directly handle or store your payment credentials. The payment gateway's privacy policy governs the processing of your payment information.

We do not sell, trade, or rent your personal data to third parties. We may share your information only with:

• Payment processors (our payment gateway partner) to complete transactions.
• Law enforcement when required by applicable law.

We retain your personal data for as long as your account is active or as needed to provide our services. Booking records are retained for up to 2 years for legal and accounting purposes. You may request deletion of your account and data by contacting us.

We use session cookies for authentication purposes only. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to book slots.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent at any time.

To exercise these rights, contact us at viswasportsarena@gmail.com.

We implement industry-standard security measures including HTTPS encryption, secure authentication (Firebase), and access controls to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

If you have questions about this Privacy Policy, please contact: